CARRIAGE TERMS

Welcome to pellanorllc.com. To ensure you clearly understand our shipping services, please carefully read the following shipping terms.

  1. Shipping Area (Important Notes)
    This website currently only offers shipping within the United States:
  • Only domestic shipping within the United States is supported (including the 48 contiguous states and some territories).
  • International shipping is not currently offered.
  • Direct shipping to overseas addresses (including forwarding warehouse addresses) is not supported.
  1. Order Processing Time
    All orders are typically processed within 1–3 business days.
    Processing time excludes weekends and U.S. public holidays.
    Slight delays may occur during peak periods (such as promotional seasons).
    Orders will be immediately handed over to the logistics company for shipment once processing is complete.
  2. Domestic Shipping Time (Within the United States)
    Estimated shipping times within the United States are as follows:
    Standard Delivery: 3–7 business days
    Remote Areas: 5–10 business days
    Actual delivery times may be delayed due to weather, traffic, or holidays.
  3. Import/Export and Customs Clearance Standards
  • Since we currently only handle domestic shipping within the United States, the following information applies:
  • All products on this website are shipped within the United States.
  • We do not involve cross-border export or international import customs clearance processes.
  • All products comply with local U.S. sales and shipping standards.
  • If we expand our international business in the future, we will strictly comply with the relevant import/export regulations and customs requirements of each country.
  1. Logistics Partners

To ensure delivery efficiency and stability, we cooperate with several major U.S. logistics service providers, including but not limited to:

  • USPS (United States Postal Service)
  • UPS (United Parcel Service)
  • FedEx (Federal Express)
  • The specific logistics company used will be automatically assigned based on the order address, delivery time, and cost.
  1. Shipping Tracking
  • All orders are provided with a tracking number.
  • You will receive an email or SMS notification after shipment.
  • You can check the delivery status in real time through the logistics company’s website.
  1. Shipping Delay Explanation

The following situations may cause delays:

  • Severe weather (blizzards, hurricanes, etc.)
  • Peak holiday seasons
  • Logistics company operational delays
  • Incomplete or incorrect delivery address
  • We will do our best to assist you in resolving related issues.
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