REFUND POLICY

Welcome to pellanorllc.com. We are committed to providing you with high-quality socks and a great shopping experience. If you are not satisfied with your order, please see our return and exchange policy below.

①. Scope of Returns and Exchanges
We support returns and exchanges for eligible items, including:

  • Items with quality issues (e.g., damage, obvious defects)
  • Received the wrong item
  • Items severely damaged during shipping

②. Situations Where Returns and Exchanges Are Not Supported

  • The following items are not eligible for returns or exchanges:
  • Items that have been worn or used
  • Returns due to personal preference (e.g., dislike of color or style)
  • Orders exceeding the return/exchange application period
  • Items returned without authorization
  • Clearance or special offer items (if specifically marked as non-refundable/exchangeable on the page)

③. Application Timeframe for Returns and Exchanges

  • Please contact customer service to apply for a return or exchange within 7–14 days of receiving the item. Applications submitted after this timeframe will not be accepted.

④. Return Conditions

  • To apply for a return, the following conditions must be met:
  • The item is unused and unwashed
  • The packaging is intact (including original packaging, labels, etc.)
  • Provide the order number and relevant proof of purchase.

⑤. Refund Policy

  • After approval, a refund will be processed.
  • The refund will be returned to your original payment account.
  • Processing time is typically [time missing]. 5–10 business days (subject to bank or payment platform processing time)

⑥. Exchange Policy
For exchanges:
We will prioritize replacing your item with the same or equivalent value.
If stock is insufficient, you can choose a refund or other alternative items.
Exchanges are limited to issues with the same type of product (such as size or defects).

⑦. Return Shipping Costs
For quality issues or incorrect items: We will cover the shipping costs.
For returns due to personal reasons: The customer will bear the shipping costs.

⑧. Return Process
Contact customer service to explain the issue.
Obtain a Return Authorization (RMA).
Send the item back as instructed.
We will process the refund or exchange after receiving and inspecting the returned item.

⑨. Contact Us
For return and exchange support, please contact:
Company: PELLANOR LLC
Address: 2044 W 79th St Indianapolis IN 46260
Phone: +1 (339) 529-0227
Email: chenale@pellanor.com

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