Welcome to the FAQ center at pellanorllc.com! Here you’ll find the most frequently asked questions to help you quickly understand our products and services.
- Are you a subscription-based company? Will I be automatically charged?
No.
All our products are one-time purchases:
No subscription service
No auto-renewal
Pay only once when you place your order
No recurring charges
- How long does it take for my order to ship?
Generally:
Orders will be processed and shipped within 1–3 business days
Shipping time varies by region, generally 3–10 business days
Slight delays may occur during holidays or peak seasons.
- Which shipping areas do you support?
We primarily serve customers within the United States. Please check the checkout page to see if shipping is available.
- What payment methods do you support?
We support multiple secure payment methods, including:
Credit cards (Visa / MasterCard / American Express)
Debit cards
All payments are processed through an encrypted system for security.
- Can I return or exchange these items?
Yes, but the following conditions must be met: The item is unused and undamaged. Submit your request within the specified time. Some discounted items may not be eligible for returns or exchanges. For any questions, please contact customer service for assistance.
- How do I choose my sock size?
Most of our socks are designed with standard elasticity to fit various foot shapes.
- How do I wash my socks?
Recommendations: Wash in cold or warm water. Avoid tumble drying at high temperatures. Do not use strong bleach. Air drying is best.